Product Details:
Take the stress out of managing your Shopify store with on-demand access to professional help! This Monthly Shopify Support Retainer offers up to 5 hours of priority assistance each month for troubleshooting, customizations, app fixes, and more—including support for TikTok Shop, Etsy, and other popular platforms, if needed.
Why Choose This Retainer?
- Trusted Expertise: As a Shopify Partner with hands-on experience in custom coding, theme customization, app troubleshooting, and platform integrations, I can help you create the seamless shopping experience your customers deserve. (Note: I am a Shopify Partner but not employed by Shopify.)
- Up to 5 Hours of Support Monthly: Whether it’s fixing a small issue, adding custom code, or integrating apps, you get dedicated assistance for any task, big or small.
- Priority Access & Peace of Mind: Enjoy prompt support whenever you need it, knowing a knowledgeable professional is available to keep your store running smoothly.
How It Works
-
Sign Up for the Monthly Retainer
Reserve your spot with priority access to expert Shopify support. -
Request Help Anytime
Whenever you need assistance, reach out, and I’ll be ready to assist. This retainer also includes support with TikTok Shop, Etsy, or other platform questions! -
Grant Limited Access to Your Shopify Store
I’ll send you a secure request for limited access to your Shopify store, so I can log in and fix anything needed, anytime. -
What Does 5 Hours Get Me?
Up to 20 short tasks each month! I deduct time in 15-minute intervals (the minimum billable amount), so:- Issues that take 5–15 minutes are charged as 15 minutes.
- Issues around 25 minutes are deducted as 30 minutes, and so on.
FAQ
-
What happens if I don’t use all 5 hours?
Any unused hours will not roll over to the next month, but you’ll still have the peace of mind of priority access whenever you need help! -
Can I get support for other platforms?
Absolutely! I’m well-versed in TikTok Shop, Etsy, and other eCommerce platforms, so feel free to ask about those as well. -
Not ready to commit to a monthly retainer?
No problem! Click here for one-time support options. -
Is there a minimum time for each task?
Yes, the minimum billable time is 15 minutes per task.
Ready for Reliable, Professional Support?
This retainer package is a perfect choice for business owners who want to ensure their Shopify store — and other sales channels — run smoothly and efficiently. Sign up today and get expert support at your fingertips, with priority access and the expertise to help you achieve more.
Shipping & Returns
Shipping & Ordering:
Timeframe based on regular order volume. Holiday seasons and larger orders may take up to 7 business days before shipped.
- We offer free USA shipping on orders of $35 or more!
- Our products are made to order and generally ship out in 3 to 5 business days. This does not include transit time.
- Packages usually take 2-5 business days to arrive after we ship them. International orders may take longer. International buyers are responsible for their own taxes or import duties.
Return Policy
At Instantly Unique Gifts, we pride ourselves on creating personalized items that are made just for you. While we do not accept returns or exchanges due to the custom nature of our products, we are committed to ensuring you are 100% satisfied with your purchase.
Our Satisfaction Guarantee:
If you receive your order and are not completely satisfied with the result, please let us know! We will be happy to replace your item at no cost to you. Please note that refunds are not provided for change of mind, but we will make every effort to ensure you love your personalized product.
Order Cancellations:
You may cancel your order within 2 hours of placing it. This is because some of our items, particularly text-only personalized items, are sometimes made and shipped the same day. To cancel, please contact our customer service team as soon as possible.
How to Reach Us:
Live Chat: Contact us via the chat bubble at the bottom of every page.
Email: orders@instantlyunique.com
Submit a trouble ticket: here.
Personalization Questions
All of our products are made to order when you submit your order.
Personalized Product Ordering Process:
1) Depending on the product: Upload your photos on the product page, select your options or type your information and submit your order.
2) After we receive your order, we will begin working on your artwork.
Will you get a custom order proof?
✅ Yes - If you selected you would like a custom order proof if asked.
✅ Yes - If you ordered a custom business logo product.
❌ No - Your item is a text only design (like just adding your name to something)
❌ No - If your your item is a select a animal/person illustration.
If you would like to request a custom order proof on an item that doesn't usually get a proof, just ask us in your order notes in your cart. We'll happily provide one.
Proofs take 1 to 2 business days and will go to the email you supplied on your order. We will not call you. You can also check for your order proof on the order status page.
3) If you are receiving a custom order proof, after you approve your proof, we will make and ship your order!
4) All orders will be made to order and shipped per our processing time. Tracking information will be emailed to your email on your order.
We provide you with real time access to where your order is on our production schedule at anytime by visiting the order status page here.
All orders must comply with our personalization policy found here. (basically, do not send us copyrighted images, etc)
Feel free to chat with us by clicking the chat icon at the bottom right if you have more questions!
