Shipping policy
Made Just for You. Worth the Wait.
Every personalized order deserves a little extra attention. Here's what to expect while we create, package, and ship your order.
Our typical processing time
3–5 Business Days
Most orders are handcrafted, personalized, and ready to ship within 3–5 business days. Larger orders, complex customizations, or projects requiring additional preparation may take up to 7 business days or longer if quoted separately.
Processing Time vs. Shipping Time
Because most of our products are personalized or made to order, we need a little time to make yours special. Processing time is the time between placing your order and when we hand your finished package to the shipping carrier.
Shipping time begins after your package leaves our hands and is on its way to you. Carrier transit times are separate from our processing estimates.
Business days generally exclude weekends and major holidays. Orders requiring additional information, photos, artwork, or proof approval may take longer until those details are finalized.
Free U.S. Shipping on Orders $35+
A little something extra from us! We offer free standard shipping on qualifying orders of $35 or more shipped within the United States.
Free shipping uses our most economical available shipping service. Standard delivery typically takes approximately 5–7 business days after shipment, but depending on the carrier, destination, and mail service, some packages may take up to 14 business days or longer.
Need your order sooner? Faster shipping options may be available at checkout. Please remember that expedited shipping changes the delivery service, not the time needed to personalize and prepare your order.
Tracking Your Order
As soon as your order ships, we'll send you a shipping confirmation email with tracking information when available. If you've opted in to SMS notifications, you may also receive updates by text.
Most packages include tracking. However, certain lightweight items, such as stickers and other small flat products, may ship using an economical mail service without tracking.
If tracking is important to you, please select a tracked shipping option at checkout when available.
Double-Check Your Shipping Address
Please review your shipping address carefully before completing your purchase. We want your order to arrive at the right place the first time!
If you notice an error after placing your order, contact us as soon as possible. Although address changes are not guaranteed, we'll do our best to help before your order enters production or ships.
In some cases, we may need to cancel an eligible order so you can place a new one with the correct shipping information. Once a package has shipped, we generally cannot change its destination.
Delayed, Missing, or Damaged Packages
Occasionally, shipping carriers experience delays, routing issues, or unexpected delivery problems. While carrier transit times are outside our direct control, we're happy to help you understand the next steps.
If your package appears delayed, missing, or arrives damaged, please reach out to us with your order number and a description of the issue. For damaged items, including photos of the packaging and product will help us review what happened.
Depending on the circumstances, we may assist with carrier inquiries, shipping claims, or other appropriate resolutions. Any available refunds or replacements are reviewed in accordance with our policies and applicable consumer protections.
Have a Question About Your Order?
We're real people, and we're always happy to help. Whether you have a question about timing, personalization, or delivery, just get in touch.
A Few Helpful Policies
Since many of our items are custom-made, we recommend reviewing our policies before ordering:
- Personalization Policy — Information about custom details, artwork, and personalized orders.
- Returns & Exchanges Policy — Information about returns, cancellations, and order-related concerns.
Thoughtfully personalized. Carefully prepared. Uniquely yours.