Shipping and Returns Information
Shipping & Ordering:
Timeframe based on regular order volume. Holiday seasons and larger orders may take up to 7 business days before shipped.
- We offer free USA shipping on orders of $35 or more!
- Our products are made to order and generally ship out in 3 to 5 business days. This does not include transit time.
- Packages usually take 2-5 business days to arrive after we ship them. International orders may take longer. International buyers are responsible for their own taxes or import duties.
Return Policy
At Instantly Unique Gifts, we pride ourselves on creating personalized items that are made just for you. While we do not accept returns or exchanges due to the custom nature of our products, we are committed to ensuring you are 100% satisfied with your purchase.
Our Satisfaction Guarantee:
If you receive your order and are not completely satisfied with the result, please let us know! We will be happy to replace your item at no cost to you. Please note that refunds are not provided for change of mind, but we will make every effort to ensure you love your personalized product.
Order Cancellations:
You may cancel your order within 2 hours of placing it. This is because some of our items, particularly text-only personalized items, are sometimes made and shipped the same day. To cancel, please contact our customer service team as soon as possible.
How to Reach Us:
Live Chat: Contact us via the chat bubble at the bottom of every page.
Email: orders@instantlyunique.com
Submit a trouble ticket: here.
